Park Plaza London Waterloo Hotel

The location of the hotel is amazing, with easy access to Big Ben and the London Eye. the staff were very helpful and friendly, making our stay more enjoyable.

Had an awesome time at this hotel - loved how central it was, just a stone's throw from the tube station and major attractions a short walk away, making it super convenient. The breakfast was spot on, with delicious black filter coffee and fresh juices to kickstart the day. Only gripe was the slightly cramped breakfast area, but the food made up for it - those croissants were on point! 🥐

Omg! ! 😍 the room was spotless with an amazing view of london skyline! the staff were super friendly, but got mixed up when collecting luggage. Overall, we had a fab time!

The staff were lovely and helpful, always on hand to assist with any questions about the available services. Michaela, especially, was excellent inside the hotel. the breakfast was small but good, and the bar area was cozy. the location was very convenient, just a short walk from central areas for the tube. the room was modern and comfortable, with a great view and a free bottle of water on arrival. the staff were very courteous and polite, making our stay memorable and special.

While my overall experience was pleasant, there were a couple of areas that could be improved. it would be beneficial to offer more availability for services like massages, as they tended to get booked up quickly.

During my visit to London for sightseeing, the hotel's fantastic location was a major highlight, with easy access to major attractions and a tube station nearby. The staff were friendly and welcoming, the room was clean and provided a nice view of the London Eye. Overall, it was a pleasant stay despite some minor issues with room setup.

Great location near transport options. Family-friendly amenities like kids' backpacks and special Sunday breakfast. High standard in-house restaurant and nice rooms overall.

Limited food options, no bar. Few dining choices.

The room was absolutely fantastic! The wet room shower was a game-changer for me as a solo traveler with accessibility needs. The city view from the Superior King Room was breathtaking, and the smart TV was a great way to wind down after a busy day.

Personally, I found the minibar fridge a bit limited, but I recognize others may not mind.

I always return for the weekend. The staff kindly lent me a phone charger once, which I appreciated. The place suits me perfectly, providing Wi-Fi, 24-hour room service, fitness studio, spa. It ticks all my boxes.

With its ultramodern amenities, within walking distance of famous attractions like the London Eye and the London Aquarium, it's an ideal spot for creating lasting memories with loved ones. The nearby South Bank offers an eclectic and creative vibe that's simply perfect for families looking for a fun, memorable experience.

My wife says that the hotel could benefit from providing more privacy in the changing rooms for families with children.

we had an amazing experience at park plaza. our modern room had a fantastic view of the area and the hotel's location was perfect. the friendly staff and beautiful cold water fountain added to the value for money. the swimming pool and sauna were nice amenities, though the pool was a bit cold for the kids. overall, a lovely stay with great features.

Nothing to complain about, everything was great! 👍

The Park Plaza London Waterloo's location was ideal, within walking distance to major landmarks like Big Ben and Westminster, with a convenient underground stop nearby. The spacious room and comfortable bed made for a pleasant stay, and the onsite fitness center was well-equipped. I particularly enjoyed the relaxation options, including the indoor swimming pool and sauna. Exploring nearby attractions like Borough Market and the London Eye further enhanced our family bonding experience.

Clean apartments with delicious breakfast variety at Park Plaza. Comfiest beds and lovely linen. Appreciated the eco-friendly incentive. Evening menu offers decent quality.

Minor room maintenance issues.

Convenient location near public transportation and multiple dining options. Friendly staff willing to store luggage. Clean rooms with comfortable amenities, including a lovely pool. Enjoyed a peaceful breakfast with a variety of options to choose from. a satisfying stay.

Our stay at Park Plaza was incredible. The hotel itself is stunning, with modern decor and a welcoming atmosphere. The staff were friendly and attentive, always greeting us with a smile. We were pleasantly surprised with a complimentary bottle of champagne and delicious dessert treats in our room. The suite on the 12th floor had breathtaking views and was spacious and comfortable. The breakfast buffet offered a great selection of delicious options. The pool and spa area were clean and relaxing, and I had an amazing massage from the attentive spa staff. The bar served delicious drinks, and the concierge service went above and beyond to make our stay stress-free. The location was perfect, with easy access to the South Bank and public transportation. our experience at Park Plaza was top-notch, and I highly recommend it to everyone.

The reception at check-in was wonderful, with friendly staff. The room on the 7th floor had a lovely view and comfortable beds. The hotel is in a perfect position, right in front of Lambeth North underground station. It's easily reachable from Heathrow airport in less than 1 hour. The hotel is also conveniently located, with a 10-minute walk to key attractions like the Houses of Parliament, Westminster Abbey, and the London Eye. The breakfast was delicious, and we even got a room upgrade on arrival, free of charge. The modern amenities like the smart TV and remote control for AC, blinds, and lights were a nice touch. The bathroom was great, with a spacious shower.

Felt like royalty, no reason to complain.

We recently stayed at a hotel for my little girl's birthday and had an amazing experience. the staff at Park Plaza were incredibly lovely to her. the swimming pool is absolutely gorgeous and the rooms are spacious. We were also impressed with the convenient location, being close to the subway station.

Nothing not to love! 😍

The hotel was a mixed experience. Friendly staff and a convenient location near Big Ben were highlights. However, issues with room allocation and breakfast quality were noted. The pool's cleanliness was disappointing. A stay with ups and downs, but staff efforts were appreciated.

I stayed at Park Plaza for 3 nights on a family trip to explore the city. The hotel's location was perfect, just steps away from the tube station and within walking distance of major attractions like the London Eye and Big Ben. The breakfast was excellent and the clown entertainment made it a fun experience for everyone. The hotel had a great ambience, catering to both families and professionals, and the room facilities were exceptional, with Elemis toiletries and a large flat-screen TV.

Would be happy to recommend this hotel.

this hotel is super clean and comfy with a fantastic location. you can stroll to the london eye and the tube station is right outside. the staff are super friendly, and i loved the modern technology to control the room's lights and air con.

Would definitely recommend.

The room was well organized and had all the amenities we needed for our romantic escape. the staff was friendly and helpful, making us feel welcome throughout our stay. the location was perfect, with easy access to public transportation and within walking distance of popular attractions.

The lighting in the room was a little too dim for our liking. It made it difficult to read or get ready for a night out.

Location was superb, right in the heart of the city. Easy access to all the attractions we wanted to visit. the breakfast spread was top-notch, with a wide variety of options to choose from.

The room was a bit small for the price we paid. the pool was quite crowded with noisy kids during our stay.

The friendly staff made my stay memorable. Would DEFINITELY choose it again! the swimming pool looks even better in person!

We had a fantastic stay at a hotel with a great view and modern amenities. the high-end lights, controlled by a remote, and blinds make for a comfortable experience. the location is perfect, with Big Ben just a 10-minute walk away and the London Eye close by. We highly recommend taking a long walk along the water to the London Bridge, especially in the evenings. Park Plaza exceeded our expectations and we enjoyed our time there.

No negatives from this place.

I absolutely loved staying at this hotel! The location was perfect as it was within walking distance of all the key attractions, so I could get around London easily. The service was amazing, and the staff went above and beyond to make sure I had everything I needed. The room amenities were fantastic and the dining options were delicious. I also appreciated the leisure facilities available such as the spa and wellness centre. I would definitely recommend this place to anyone looking for a luxurious and comfortable stay in the heart of the city.

Would definitely recommend this hotel to my family without a doubt.

I chose this hotel for attending a congress, and I was pleased with their Reassuring Meetings & Events Programme, providing added safety and peace of mind for all meetings and events. The hotel's location was convenient, and the bed was comfortable, making it an ideal place for business travel.

The room service system was inconvenient for a business traveler. It would have been more efficient to have room charges and a seamless ordering process for a busy work schedule.

Great location. Clean and comfortable room. Professional and polite staff. Digitalized system for smooth services.

Everything was fantastic.

The hotel's location was perfect as it was just across the tube station and easily accessible. The staff provided excellent service and were helpful as they surprised us with complimentary treats for a special occasion. The breakfast buffet was lovely with a good selection. The rooms were spacious and comfortable.

There were delays during check-in and some miscommunications between the staff members.

The dining options at Park Plaza were top-notch, with the marmalade taking center stage like a true East End hero. The experiences at the Mandara Spa and the helpfulness of the staff added extra sparkle to our stay.

While the stay was brilliant, there was a bit of a snag with the "opt-out gift" confusion at checkout. It felt like a game of musical chairs with the wine or restaurant credit reveal.

Excellent staff, seamless check-in/out, terrific location near underground stations. Great pubs and dining options nearby. Comfortable bed, friendly restaurant staff, free swimming pool access. Nice breakfast selection, upgraded room with modern features. Spacious shower in the bathroom.

The breakfast had a wide variety and was well-managed. The pool was great for kids, and the hotel was clean and comfortable. The hotel staff were friendly and helpful throughout my stay. I would recommend this hotel for a stay in the area.

I loved my stay in this hotel. The location was perfect, just two minutes away from the tube station, making it easy to get around the city. The staff were friendly and helpful, and the hotel facilities were impressive. I particularly enjoyed the spa with its sauna and steam room. The room was clean, comfortable and modern with great amenities like electronic blinds and lights. The bar was nice and served a range of drinks. And the eco-friendly incentive where you could recycle your towels and get a reward was a lovely touch.

Nothing to be said.

I stayed at Park Plaza for my birthday and Sophie from reception surprised me with a room upgrade. The hotel was superclean and the modern room had all the luxury and facilities I needed. The bed was very comfy and the breakfast, though basic, was great. The decoration was modern and all areas were very clean. The room had a good quality TV with numerous channels, and the rainfall shower was lovely.

Strongly recommend this hotel.

The location was great- right by the train station. The blinds shut out the light, great for sleeping. The swimming pool was good for a relaxing swim. Spacious bathroom with hot shower. Tasty buffet breakfast. Friendly staff.

Couldn't stay longer.

During my business trip to London, I had the opportunity to experience the spa facilities at Park Plaza. The intimate treatment rooms and fully equipped fitness center provided a relaxing and rejuvenating experience after a long day of meetings. The 15-meter swimming pool, sauna, and steam room were a delightful addition, allowing me to unwind and recharge. The tranquil waiting area with refreshments added a touch of luxury, making my stay truly enjoyable.

We had an amazing stay at this luxurious hotel. The entire room was beautiful, with a stunning view and high-tech features such as automatic lights and temperature control. The bed was incredibly comfortable and spacious, and we loved the added bonus of having a king-size room with a couch. The location was fantastic, being only a short walk from the underground station and close to key attractions. The staff were friendly and accommodating, always on hand to help with any request. The hotel amenities were top-notch, including a pool, sauna, and steam room, which were all free to use. The breakfast was delicious, and we especially enjoyed the cooked breakfast with delicious bacon. this place exceeded our expectations and provided enhanced comfort and quality services.

The location of the hotel is really convenient as it is near several tube stations and bus stops. It is also just across the road from Lambeth North tube station. This makes it easy to explore the city and get around. The rooms were clean and comfortable, and the staff provided a warm welcome at reception. The pool area was a hit with the children, and robes, towels, and slippers were provided for a cozy experience.

Some guests experienced issues with the service.

The Executive Lounge on the 12th floor is a lovely spot to relax with a hot drink and admire the "incredible views". The hotel's location is perfect for exploring London's iconic sights and experiencing the hustle and bustle of the city.

The "stunning" treatment menu at the spa made me wish I had unlimited time and money for pampering.

Walking distance to London Eye and Big Ben made it easy to turn up in the city. The hotel had a super cool vibe, and we even got access to a nearby attraction for free. The crew here were sound, and the events program was banging.

The only thing we'd ask for is a better scene for young party-goers.

Mind-blowing hotel! The restaurant was super, with a jaw-dropping view of the train station and London Eye. Good location, easy to access attractions. The staff, especially Charmaine and Andreea, were incredibly helpful. The room was stylish, clean, and comfortable. A perfect night away with my daughter.

The stylish Executive Lounge on the 12th floor was like an oasis of tranquility after a day of city exploration. I found myself sipping on a hot drink, enveloped by the incredible views, feeling like I was in my own private haven amidst the hustle and bustle of London.

Room cleaning frequency.